Patrick O’Rourke
Material Program Manager – GIS
Integrated Defense Systems
Raytheon Company, Andover, MA


Production halted on floor at IDS-Andover, Part Critical
Phone Call Wednesday 19 August 2015, 11:45 AM, Critical Need.
Material drawn from Lot Controlled Inventory, processed through inspection, determined ready to ship by 21 August 2015.
Delivered 27 August 2015 to IDS-Andover via UPS.

8 days

1 day to initiate work order, 1 day to process and ship, 6 days for UPS delivery.

Customer Demand Met, No Delay and No Cost to Raytheon.

What’s your Critical Need?